At Digits, one of our main goals is to keep our customers happy by providing the best customer service we can. Our services improve your shopping experience because it goes without saying our customers mean the world to us. That’s why we try our best to get it right for each one, every time.
RETURNS (if applicable)
If you are not completely satisfied with one of our products and are located in the USA, you may return most new, unopened items within 30 days of the date of sale for a hassle-free full product refund or a credit to your account.
We also accept exchanges within 30 days of the original purchase date, excluding return and replacement freight. All returns must be accompanied by an original receipt of purchase.
For your security, please return your package(s) with an insured carrier. Digits is not responsible for items damaged or lost in transit.
We DO NOT charge restocking fees for returned merchandise.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.).
If you are approved as a US customer, then your refund will be processed, and a credit will automatically be applied to your credit card or other original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account statement. Then contact your credit card company or bank, it may take some processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded. Unfortunately, Sale Items cannot be refunded. All special orders are final.
EXCHANGES (if applicable)
We only replace items for orders placed in the USA, if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to him or herself to give to you later, we will send a refund to the original gift giver who will handle your return.
To return your product, please send us an "Item Return Inquiry" email to firstname.lastname@example.org and we will provide you with our postal address for returns.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For your security, please return your package(s) with an insured carrier. Digits is not responsible for items damaged or lost in transit. If you are shipping items totaling over $60, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please contact us via e-mail at email@example.com with any questions regarding returns.